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Submit Your Request
Share your event date, desired quantity, flavor, colors, theme, wording, and inspiration photos.
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Something Sweet Is About to Begin
Let’s Create Something Special
Custom cookies, personalized gifts, and thoughtful gift baskets begin with your vision. Step inside and tell Robin what you are celebrating.
Please review the order policies before submitting your inquiry
Let’s Create Something Sweet
Start Your Order
Tell us about your event, theme, colors, quantity, and desired date. After reviewing your request, we’ll contact you with availability, pricing, and the next steps for securing your order.
Simple & Straightforward
How the Ordering Process Works
Submitting the form begins the quote process. Your order is only reserved after availability is confirmed and the required payment has been received.
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Receive Your Quote
We’ll review your request and contact you with availability, pricing, delivery options, and any additional questions.
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Secure Your Date
A non-refundable 50% deposit is required within 48 hours to officially reserve your order and date.
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Celebrate Sweetly
Your custom order will be prepared for your confirmed pickup or delivery date.
Before You Submit
Important Order Information
Please review these details before completing the form so we can prepare your quote as accurately as possible.
Recommended Notice
Submit custom-order requests at least two weeks before your desired date whenever possible.
Rush Orders
Requests submitted with less than two weeks’ notice may include an additional 20%–30% rush fee.
Deposits
A non-refundable 50% deposit is required. Your order is not booked until payment is received.
Pickup & Delivery
Delivery begins at $1 per mile and depends on your address, distance, requested date, and availability.
Custom Designs
Inspiration photos are welcome, but finished designs will be inspired by them rather than exact copies.
Final Pricing
Pricing depends on quantity, size, detail, icing colors, lettering, textures, layering, and personalization.
Please Review Before Booking
Order Policies
Moving forward with an order confirms that you have reviewed and agreed to the policies below.
Booking, Deposits & Payments
- A non-refundable 50% deposit is required to reserve your order and requested date.
- Payment must be received within 48 hours of receiving the invoice unless otherwise stated.
- Submitting the form or receiving a quote does not reserve your date.
- If payment is not received within 48 hours, availability is no longer guaranteed.
- The remaining balance must be paid before pickup or delivery.
- Rush orders may require full payment at the time of booking.
Rush & Squeeze-In Orders
Please submit custom-order requests at least two weeks before your desired date whenever possible.
Requests submitted 8–13 days before the date: a 20% rush fee may apply.
Requests submitted seven days or fewer before the date: a 30% rush fee may apply.
Rush orders are not guaranteed and depend on quantity, design complexity, required supplies, delivery needs, and availability.
Rush fees are non-refundable.
Pricing, Designs & Inspiration Photos
Pricing is based on quantity, cookie size, design complexity, icing colors, lettering, textures, layering, personalization, packaging, custom artwork, and specialty requests.
Inspiration photos are welcome. All products are handmade, so final designs will be inspired by reference photos but may not be exact replicas.
Minor differences in color, size, design, and placement may occur because every product is created by hand.
Logos, characters, custom artwork, and highly detailed designs may result in additional charges.
Order Changes
Changes should be requested as soon as possible. Changes made within one week of the confirmed order date are not guaranteed.
Approved changes involving additional designs, colors, quantities, personalization, packaging, products, or labor may result in an additional charge.
Once supplies have been purchased or work has begun, certain changes may no longer be possible.
Pickup & Delivery
Pickup details, including the agreed-upon location and time, will be confirmed before the order date.
Delivery may be available and begins at $1 per mile.
Final pricing and availability depend on the delivery address, distance, requested date, order size, and current schedule.
Customers are only required to provide the delivery city when submitting the quote request. A full delivery address will be requested after the order and delivery availability have been confirmed. Delivery fees must be paid in advance and are non-refundable.
Once an order is picked up or successfully delivered, Grateful Gifts & Sweets by Robin is not responsible for damage caused during transportation, handling, storage, weather exposure, or setup.
Minimum Orders & Packaging
The minimum custom-cookie order is generally one half-dozen unless an item is offered as an individual specialty product, package, or promotional set.
Cookies are individually heat-sealed for freshness unless another arrangement is approved.
Orders are packaged according to the product and quantity. Special packaging requests may include an additional fee.
Cancellations, Rescheduling & Refunds
Deposits, rush fees, delivery fees, and payments covering completed work or purchased supplies are non-refundable.
Contact us as soon as possible if you need to cancel or reschedule.
Transferring payments to another date is not guaranteed and depends on availability, notice given, supplies purchased, and work already completed.
Refunds will not be issued for colors, wording, or design details approved before completion.
Ingredients & Allergies
Please share allergy concerns before placing your order.
Products may contain or come into contact with wheat, eggs, milk, soy, peanuts, tree nuts, and other common allergens.
Products are prepared in a kitchen that handles multiple ingredients. We cannot guarantee that products are entirely free from allergens or cross-contact.
Photography & Social Media
Completed orders may be photographed and shared on our website, social media, portfolio, and marketing materials.
Private customer information, including addresses, phone numbers, payment details, and private messages, will not be shared.
Notify us before your order date if you do not want the completed order photographed or posted.
Customer Information & Final Product
Customers are responsible for reviewing the quote or invoice before making payment.
Please check names, ages, dates, wording, colors, quantities, flavors, pickup details, and delivery information for accuracy.
Changes or refunds are not guaranteed when incorrect information was originally submitted or approved by the customer.
Thank You for Supporting Our Small Business!
By paying your deposit or full balance, you confirm that you have reviewed and agreed to the payment, design, rush-order, pickup, delivery, cancellation, allergy, and photography policies listed above.
Ready to Get Started?
Custom Order Request Form
After reviewing the information and policies above, complete the form with your event details, desired designs, quantity, flavor, delivery needs, and inspiration photos.
Please remember: Complete every required question
marked with a red asterisk. The form will not submit if a required
field is left blank. Submitting the form begins the quote process but
does not automatically reserve your date.
After reviewing your request, we will contact you to confirm availability, provide your final quote, and explain the next steps for securing your date.
Need Help Before Submitting?
Include as much information as possible, even if you are unsure about a few details. We’ll review your request and help guide you through the next steps.